In order to get updates from the application, the device has to be online.
- Huawei / Honor: Go to Huawei's “Phone Manager” > Energy Saver > Protected Apps and mark the app as a protected app.
- Meizu: Go to the security app, tap on “power saving”, at the bottom of the screen, tap on the icon with 4 squares. Here you’ll see a list of apps that are allowed to be running while the phone is in standby, find the application in the list and allow it to stay on.
- Sony: move the app to the Stamina's whitelit, or disable Stamina mode.
- Xiaomi / MIUI: First, navigate to “Settings > Additional Settings > Battery and Performance > Manage apps’ battery usage”, and turn “Power saving modes” off. Then, open the Security app, navigate to Permissions, and add the app to Autostart.
- Android 6 and later: Android Settings > Battery > Battery optimization > All apps. Scroll to the app, and select “Don’t optimize”.
- In case you are using system tools like Battery-Saver, Juice Defender, Antivirus, PrivacyGuard, xPrivacy or similar, please deactivate these tools temporarily or make sure they do not interfere with the app.
- Make sure Wi-Fi is kept on during sleep: Android Settings > Wi-Fi > Advanced > Keep Wi-Fi on during sleep > Always
- Please never quit the application with an App Manager (force quit). It will not get connected until you reopen the app.
- Go to Android Settings > Data usage, press the menu button and ensure that “Restrict background data” is disabled.
- In case you have updated your phone's operating system, you need to reinstall the app.
- Try to turn off your phone's battery saving mode.
Please note that a delay of a few minutes is normal for Android 6 or later versions if your phone has not been moved for a certain amount of time. This is due to Android’s Doze Mode, which significantly reduces power consumption during standby.
If nothing helps, try to reinstall the application.